Returns & Exchanges

At Black Moon Cosmetics, we want you to be completely spellbound by your purchase. If you are not satisfied with your order, we accept returns on unused and unopened products within 14 days of delivery.

1

Initiate Your Return

Contact our support coven at [email protected] with your order number and the reason for your return to receive a Return Authorization.

2

Prepare the Package

Securely pack the unused items in their original celestial packaging to ensure they are protected during their journey back to us.

3

Ship It Back

Affix the provided return label or use a trackable shipping service to send the package to our distribution center.

4

Receive Your Refund

Once our team inspects the returned items, we will process a refund to your original payment method within 7-10 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing