Frequently Asked Questions

Everything you need to know about our celestial beauty products.

Are Black Moon Cosmetics products vegan and cruelty-free?

Yes, we are 100% cruelty-free and vegan. We do not test on animals, nor do we use any animal-derived ingredients in our formulas.

How long does shipping take for domestic and international orders?

Domestic orders typically arrive within 3-7 business days. International shipping can take 10-21 business days depending on the destination and customs processing.

What is your return policy?

Due to the hygienic nature of cosmetics, we do not accept returns or exchanges. However, if your item arrives damaged, please contact our support team within 48 hours for a replacement.

How can I track my order?

Once your order has shipped, you will receive an email containing a tracking number and a link to the carrier's website to monitor your delivery status.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Shop Pay for accelerated checkout.

Are your Liquid Lipsticks transfer-proof?

Our award-winning Liquid to Matte formula is designed to be transfer-proof and long-wearing once fully dried, ensuring your look stays perfect all day.